1. General Terms and Conditions
1.1 Use of Dental Prosthesis: Our dental prostheses are intended for occasional use and are not suitable for everyday wear, eating, or drinking. They are considered temporary prostheses, and we are not responsible for any misuse of our products.
1.2 Advice and Consultation: I acknowledge that Mr. R. L. Hawkins is not a dentist but a qualified unregistered dental technician (formerly). He cannot provide advice on treatment plans or clinical guidance. Before ordering any prosthetics from Absolute Clip-On Veneers, I agree to consult my General Dental Practitioner (GDP) for professional advice and treatment planning. I will not seek technical or clinical advice from Mr. R. L. Hawkins.
1.3 Existing Dental Work: If you have loose crowns or veneers in your mouth, it is advisable to consult your GDP before ordering our prosthetics. We are not responsible for any damage to your existing dental work caused by our prosthesis.
1.4 Braces: We cannot create prosthetics for individuals with braces. Orders can be placed once braces have been removed by your Orthodontist/GDP.
1.5 Complex Dental Conditions: If you have complex dental conditions, please inform us in advance. Additional time and costs may be required to create your prosthetic.
1.6 Impression Kit Usage: When using our impression kit, always involve a friend or family member. We are not responsible for any issues that may arise during the process.
1.7 Age Requirement: I confirm that I am at least 18 years old. If you are under 18, please seek permission from your parents or guardians before placing an order on our site. We will require written consent before processing your order.
1.8 Right to Refuse: We reserve the right to decline construction of any product for any reason we deem necessary. If construction has not started, we will refund any money paid, minus applicable administration fees.
1.9 Professional Consultation: I have sought or will seek professional advice from my dentist before placing an order with Absolute Clip-On Veneers. By placing an order, I confirm my suitability for the product and self-prescription.
2. Returning Equipment – Impressions
2.1 Equipment Return: Please ensure all equipment, especially the Shade Guide, is returned with your impressions. Failure to do so may result in additional charges or nullification of your order after one year.
2.2 Impressions Return: Impressions must be returned within one year of ordering to avoid additional charges.
3. Overseas Customers
3.1 Impression Kit Return: When returning the impression kit, the customs label on the parcel should indicate a value of no more than £10, which is the value of the impression kit sent. If a higher value is declared and import tax is incurred, the customer is responsible for covering this fee based on the actual £10 value. Customers can claim back the fee later with proof of the parcel’s value.
3.2 Reordering Impression Kit: In some cases, it may be more convenient to reorder an impression kit if the value is significantly less than the import tax.
4. Warranty
We offer a one-year warranty on our products. We will repair them at no cost, with the exception of veneers broken into too many pieces, which may require replacement at a discounted rate. The warranty is void if you use glue or make any adjustments to the veneer yourself.
5. Privacy Policy
We do not store credit card details, nor do we share customer information with third parties.
6. Payment Flow and Delivery Policy
6.1 Payment and Impression Kit Delivery: After receiving and clearing payment, the impression kit will be delivered via Royal Mail or Air-Sure (Overseas) within 3-5 working days.
6.2 Construction Timing: The veneer construction process typically takes up to six weeks from the receipt of impressions and complete payment. During this time, we will consult with the customer to finalize design requirements and provide approval photos.
7. Refund / Cancellation / Adjustments Policy
7.1 Order Cancellation: Orders can be canceled via the Profile Page within 14 days of Absolute Clip-On Veneers receiving the impression kit. The refund will be issued after deducting the cost of the impression kit and postage if it has been sent before cancellation.
7.2 Refunds: Refunds are not granted once construction of the prosthesis has begun. In case of order cancellation after construction initiation, administration costs, labor, and materials may be deducted from any refundable amounts.
7.2a Colour Changes: We are not obligated to change the chosen colour of the veneer after construction. A colour change requires a new veneer at the full price, and refunds are not provided for choosing the wrong colour.
7.3 Prosthesis Issues: If issues arise with the prosthesis after construction, we will work to resolve them. In cases where the veneer doesn’t fit, the customer may need to purchase a new impression kit, and additional fees may apply after 180 days from receiving the veneers.
7.4 One-Year Limit: We are not obligated to provide service or guarantee after one year for any previously made orders.
8. Email Correspondence
All customers are entitled to 50 free returned messages, including emails and messenger messages. If additional correspondence necessitates responses, an administration fee of £50 and £1 per required response may be charged.
